SHIPPING & RETURNS
Last updated: July 22, 2026
At My Vintage Lounge, we take great care in packaging and shipping every item safely. The information below explains our shipping procedures, estimated delivery times and return policy.
Shipping Costs
Shipping costs are not included in the prices displayed on our website.
As every item differs in size, weight and destination, shipping costs are calculated individually. We are happy to provide a personalised shipping quote before you place your order.
When purchasing multiple items, combined shipping may be available.
Please note: Buyers outside the European Union are responsible for any customs duties, import taxes or other charges imposed by their local authorities.
Packaging
Every item is carefully inspected before shipment and professionally packed to ensure safe transport.
Orders are normally prepared and dispatched within 1–3 business days after full payment has been received.
Protecting vintage furniture and design objects during transport is one of our highest priorities, and we take great pride in our packaging.
Shipping
All shipments are sent insured and include a tracking number.
Estimated delivery times are:
- Belgium: 1–3 business days
- The Netherlands & Luxembourg: 2–5 business days
- Other EU countries: 5–15 business days
- Outside the European Union: 10–20 business days
Please note that these delivery times are estimates only. Customs procedures, weather conditions or delays at the shipping carrier may occasionally result in longer transit times.
Returns
Customers within the European Union have a statutory 14-day right of withdrawal, unless an exception under applicable consumer protection legislation applies.
For customers outside the European Union, returns are accepted within 7 days after delivery.
Returned items must:
- be returned in their original condition;
- be complete and include all original parts;
- be carefully packed to prevent transport damage.
After receiving and inspecting the returned item, we will refund the purchase price of the item.
The following costs are not refundable:
- original shipping costs;
- return shipping costs;
- customs duties;
- import taxes.
Return shipping costs are the responsibility of the buyer.
If the returned item is damaged or shows a loss of value beyond what is necessary to inspect it, this loss of value may be deducted from the refund.
Lost or Damaged Shipments
Although every shipment is carefully prepared and fully insured, transport damage or loss can occasionally occur.
If your package arrives damaged, please:
- take photographs of the unopened package;
- take photographs while unpacking;
- photograph the damaged item;
- contact us within 48 hours after delivery.
If your shipment appears to be lost, please contact us within 48 hours after the expected delivery date.
We will immediately contact the shipping carrier and, where applicable, initiate an insurance claim.
If a shipment is confirmed lost or damaged during transport, we will work with the shipping carrier to resolve the issue as quickly as possible. Where appropriate, a replacement (if available) or a full refund of the purchase price will be provided.
Please note: It is important that any transport damage or suspected loss is reported within the time limits mentioned above. Shipping companies apply strict deadlines for insurance claims. If we are notified too late, the carrier may reject the claim. In that case, My Vintage Lounge is unfortunately unable to provide a refund or compensation.
Questions
If you have any questions regarding shipping or returns, please feel free to contact us.
E-mail: myvintagelounge@gmail.com